support services

Support

Spending a lot of time on implementing a system like Microsoft Dynamics 365 for Finance and Operations comes with a good post-implementation support service.

Our masters have extensive experience implementing and supporting all Dynamics 365 for Finance and Operations modules, and therefore they have the skills and knowledge to resolve any issue.

We know how demanding and difficult Dynamics AX projects are from the point of project management, manpower, costs, and complex issues. We know that we can help, which is why we are ready and eager to assist you secure and expand your success in the long run.
Dynamics 365 support mainly is offered through Team Foundation Server – a web-based reporting tool, and it is monitored during agreed working hours, also it can include extended-hours support when needed.

Our Support Scope

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SQL Server technical support

SQL Server Reporting Services

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sql server
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sql server reporting services

Our Support Service includes:

Technical Support – On demand
Guaranteed Response Times – Based on the Service Level Agreement and severity of the issue
On-site consulting support
Consultancy for new projects or change requests
Dedicated Support – Your dedicated technical resource will know your business, support history, and staff
Preventative Maintenance – Ensures the preventative maintenance tasks and processes are performed on a consistent schedule
Application Support – Includes your Microsoft Dynamic AX solution and related technologies

From AX 2009 to Dynamics 365, we can support you on every version issue that comes up your way.

Why would you need our support? 
The value of our service is enhanced as a result of having a qualified and experienced staff. Our support representatives are knowledgeable, experienced at working with customers onsite, and adept at applying their technical skills to solve your real business problems.
With our supporting services, you can be assured of less downtime for your system. In a mission-critical scenario, our consultants are trained to help you get your system back up and running.
But most of all, because we are the up and comer. We are determined to grow to the top, ready and willing to go above and beyond for our clients, because at the end of the day the client satisfaction is the biggest measurement of success and the best legacy of the excellence of our work.

We can help you with:

AX 2009, AX 2012, AX 2012R3, Microsoft Dynamics 365

CRM 2013/2015, CRM 2016, Microsoft Dynamics 365

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how can we help you?

Let us help you deal with your system’s issues.

We rely on Axapta Masters as an extension of our team for their fast response on supporting our AX operations, and their high level of commitment to resolving business critical issues.

jeff stone merit solutions
Jeff Stone
Support Director, Merit Solutions

Looking for a First-Class Dynamics Support?