On July 18, 2023, Microsoft published the 2023 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between October 2023 and March 2024. The second release wave of the year offers hundreds of new features, including AI capabilities and enhancements, demonstrating Microsoft’s continued investment to power digital transformation for their customers and partners.
The new capabilities empower new ways to make informed decisions with AI-guided insights and suggested actions, easier ways to automate tasks and processes, and collaboration seamlessly integrated into the flow of work, plus, new low-code ways for anyone to build solutions.
2023 release wave 2 features available for early access period
Starting July 31, 2023, company users and partners will be able to validate the latest features in a non-production environment. These features include user experience enhancements that will be automatically enabled for users in production environments during October 2023.
In the contents of this blog post, we have succinctly outlined a selection of the features from the second release wave.
Presented below are a few wave highlights for Microsoft Dynamics 365:
Dynamics 365 Marketing will bring enhancements to Copilot features and will bring unprecedented levels of personalization to email content, images, and layouts. Additionally, business-to-business (B2B) dashboards and directly assigning leads to the right sales rep will align marketers and sellers, enabling them to act as a unified team across the buying journey.
Dynamics 365 Field Service updates will include new capabilities for frontline workers, service managers, and dispatchers. Microsoft will deliver several top requests such as converting quotes to work orders, enhancing inspections, and evolving resource scheduling capabilities.
Dynamics 365 Sales will focus on enabling sales organizations to prioritize and manage digital sales processes through enhanced sequence capabilities. Microsoft will allow users to assign and monitor lead assignment status with enhanced lead assignment capabilities by providing recommendations, summarizing data, retrieving information, and performing actions in context and within the flow of work.
Dynamics 365 Customer Service will continue to empower agents to work more efficiently through Copilot capabilities, Join Me On Teams, visual enhancements to the agent workspace, ability to see live chats and voice calls in Inbox and personalizing size of conversational control. Additionally, Microsoft is making enhancements to the voice channel, call dialer improvements, and routing calls to agents with longest idle time.
Dynamics 365 Finance is focused on enhancing organizations’ visibility into their data, continued enhancements for accounts payable and bank statement automation, and expanding out-of-the-box country coverage in Latin America. Additionally, the team will deliver further automation of complex tax scenarios and e-invoicing requirements for new countries and provide organizations ability for business model expansion and agility.
Dynamics 365 Supply Chain Management continues to improve and optimize business processes to deliver the agility and resilience needed for businesses to thrive in an increasingly complex business environment. The sales and procurement processes will be further enhanced, manufacturers will enjoy greater flexibility, and warehouse processes related to counting, customer returns, and product receipts will be improved.
Dynamics 365 Project Operations is investing in enhancements to services procurement scenarios and project contracting and new functionalities and scenarios in pricing models will support the evolving patterns in the service-centric economy. Additionally, improvements to intelligent resource recommendations will provide suggestions based on experience, cost, and utilization across employees and subcontractors.
Dynamics 365 Human Resources will be improving recruiting experiences that target recruiters, candidates, and hiring managers. Microsoft will expand the human capital management ecosystem to include learning management system integration through public APIs using Microsoft Dataverse along with expanding our payroll partner network.
Dynamics 365 Commerce uses the power of AI to enable the effortless creation of engaging product content for digital commerce sites. New B2B investments allow distributors to view, accept, and reject orders from a centralized dashboard that enables B2B sellers, distributors, and buyers to all work in the same place.
Wave highlights for Power Platform:
Power Apps is expanding the use of Copilot to bring AI-assisted experiences to increase developer productivity, bring natural language to all users, and give insights to admins. Microsoft will bring modern controls and rich collaborative experiences to users, as well as improved deployment and governance support to ensure low-code can be enabled organization wide.
Power Pages continues to make strides in the Copilot maker experience to enable building a site. Managed environments will include Power Pages capabilities for maker usage and onboarding. For data, you will be able to connect easily to data where it exists today. Low-code makers can collaborate and detect co-presence.
Power Automate will continue to make it easier to get started building new flows by using natural language across cloud flows and desktop flows, and by improving process mining to jumpstart creation of automation and authoring experiences. Additionally, Microsoft is making it easier to manage work at scale by introducing unified activity view and deeper notifications on capabilities across the product.
Power Virtual Agents will bring general availability for capabilities including Multi-Lingual bot support, Generative Answers and Actions, Standalone interactive voice response (IVR) and IVR integration with Dynamics 365 Customer Service, and integration with the Conversational Language Understanding service. Additionally, Microsoft will offer their customers new Enterprise Trust capabilities.
Key dates for the 2023 release wave 2
Here you can access additional information regarding the key dates for the 2023 release wave 2.
If your aim is to enhance and optimize your business processes, simplify application usage for long-term convenience, ensure data security in the cloud, and seek assistance in upgrading your Dynamics 365 systems to newer versions, we welcome the opportunity for potential collaboration. Reach out to us here.