Create steady customer
experience across all
devices and channels.

Microsoft Dynamics 365 Customer Service

The fast-moving time we live in has brought challenges and digital transformation is a necessity. The higher expectations of your customers are bigger than ever before. For you to exceed those expectations, it’s crucial that your customer service solution can support flawless experiences for both your employees and your customers.

Through usability enhancements to the most-used agent tools including email, timeline, and knowledge Dynamics 365 Customer Service is increasing agent productivity. By infusing out-of-the-box AI it enables agents to provide more personalized service to customers. Additionally, Dynamics 365 Customer Service will enable you multi-session case management and flexibility with app profile customizations by administrators. It all circles back to modifying the app experience for different roles more streamlined.

Why Microsoft Dynamics 365 Customer Service?

Enable personalized, self-service solutions
  • Activate virtual agents for modern self-service solutions
  • Interact with customers on their preferred channel
  • Anticipate customer needs
Empower teams with tools for increased productivity
  • Help agents get answers faster
  • Easily switch between open cases or tasks
  • Engage experts faster
  • Analyze and act on customer feedback
Optimize service with actionable insights
  • Analyze comprehensive support insights
  • Adapt quickly to real-time customer sentiment
  • Track success against key performance indicators
  • Enhance your knowledge base with knowledge search insights
Deliver proactive service with IoT
  • Proactively fix device issues
  • Enhance support with integrated IoT alerts
  • Monitor device health index

Provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels. Extend your Customer Service with omnichannel capabilities, find out how!