Retail is one of the industries that faced a big digital leap in 2020. We can say that customers no longer see the shopping experiences as an only offline activity.
With the announcement of the new B2B e-commerce capabilities for Dynamics 365, you can give your customers more options to purchase, wherever they are, on any type of device.
“Microsoft Cloud for Retail aims to connect experiences across the end-to-end shopper journey with integrated and intelligent capabilities. By bringing together disparate data sources across the retail value chain, we will enable retailers to realize the true value of their data by enriching core business processes and turning data into actionable insights. ” – Shelley Bransten, Corporate Vice President, WW Retail & Consumer Goods Industry
The announcement was made as the company ramps up its presence at the NRF 2021 BIG Show virtual event.
Everyone who is part of the retail industry, needs to approach the new world we are living in with a digital-first mindset. Is your business ready for the digital transformation in 2021?