Published On: March 15, 2021Categories: Technical

If you are reading this blog post, you have encountered the same issues as us, so don’t worry you are not alone in this process. For you who are for the first time here, you should check our previous blog post, learn how to install a deployable package like platform update/D365 version, and start the digital transformation of your company.

During the installation of the platform update package on your environment, you might get an error in the Sync AX Database step. Although there might be different errors when this step is executed the most common is the following (usually if you perform the installation on a local VM):

platform update package error 1

“The running command stopped because the preference variable “ErrorActionPreference” or common parameter is set to Stop: System.Management.Automation.RuntimeException: An exception of type System.Net.WebException occurred when making an http request to: Refer to the log file for more details.”

This error can easily be resolved following the steps below:

1. Open the SQL Reporting Services Configuration Manager (as an administrator)

platform update package error 2

2. Before clicking on the connect button check if the “Server Name” is the same as Computer Name

platform update package error 3

3. The next step would be starting the SSRS server. If the server is already up and running please stop it and then again click on the start button

platform update package error 4

4. As soon as you get a confirmation that the Report server is up and running you can continue with the installation of the deployable package using the command:

AXUpdateInstaller.exe execute -runbookid=”<name of the runbook>” -rerunstep=<step id where the update failed>

In our case this would be:
AXUpdateInstaller.exe execute -runbookid=”runbook1″ -rerunstep=25

Another error you can encounter in the process is “UpdateRetailSelfService.ps1 failed”, and here you can find our solution for it. :)

If you are in need of someone to upgrade your systems from Microsoft Dynamics AX to Dynamics 365, we are open to future collaboration. Write us at!

And if you are interested in potential career opportunities, check out our careers page.